FAQs
What is Home Assistant and why do you use it?
Home Assistant is the world's leading open-source home automation platform. We use it because it offers unmatched privacy, supports thousands of devices, and puts you in complete control. Unlike proprietary systems, you're never locked into one manufacturer or forced to pay ongoing subscription fees.
Do you work with existing smart devices I already own?
In most cases, yes. Home Assistant supports over 2,000 integrations including popular brands like Philips Hue, Google Nest, Ring, and many others. We'll assess your current devices during consultation. Although we can't recommend cloud dependent hardware due to privacy issues.
Can I access my system when I'm away from home?
Yes, we can configure secure remote access so you can monitor and control your system from anywhere. This is entirely optional and set up with your security preferences in mind.
What's the difference between Zigbee, Z-Wave, and PoE?
These are communication protocols for smart devices. Zigbee and Z-Wave are wireless technologies ideal for sensors, lights, and switches. PoE (Power over Ethernet) delivers both power and data through a single cable, perfect for cameras, access points, and devices that need reliable connectivity. We'll recommend the best option for each device in your setup.
Do I need technical knowledge to use the system?
Not at all. We handle the entire setup and configuration based on your needs. The interface we create for you is intuitive and easy to use. However, if you ever want to customize things yourself, the option is always there.
What kind of automations can you create?
Almost anything you can imagine: lighting scenes based on time of day, climate control based on occupancy, security notifications, energy monitoring, motorized blinds synchronized with sunrise, welcome-home routines, and much more. We'll discuss your lifestyle during consultation to design automations that genuinely help you.
Is this suitable for businesses as well as homes?
Absolutely. We work with both residential and commercial clients. Businesses benefit from access control, energy management, occupancy-based lighting, and security monitoring—all customized to operational needs.
What does 10-year support include?
All-in-one project customers receive ongoing technical support at no additional charge—no expiration date, no hourly fees. If you have questions, need troubleshooting help, or want to expand your system, we're here to assist.
How long does installation take?
It varies based on project size. A basic home setup might take a day or two, while comprehensive whole-home or business installations can take several days. We'll provide a timeline during your consultation.
What's your service area?
We can reach you wherever you are in Victoria.
How do I get started?
Contact us for a free consultation. We'll discuss your goals, assess your space, and provide a customized proposal with no obligation.
If you have any other questions, please forward them to us.